For city & county employers
The process is messy and hard to control. That's what ZenClaims solves. We make claims faster, easier, and clearer at every step. We've helped municipalities with this for years.
Risk managers and claims staff want the best result for their employees. That is what we were created to help you do.
The injury sits in someone's inbox for days before claims staff see it.
Why it matters
Every day the file sits unopened, medical care and wage questions get messier. Claims staff inherit a cold trail. The employee waits. Counsel and the pool ask why the clock started late. A late first notice costs you control of the claim before claims staff ever open it.
Human impact
A sanitation driver twists a knee on Tuesday. The supervisor emails HR “when I get a minute.” Friday afternoon claims sees it for the first time. The employee already saw urgent care on their own.
Yes 0 · No 0I have this problem
What better looks like
One intake path with a timestamp. The right people get notified while the employee still expects a call back.
Status lives in forwarded threads and tabs nobody trusts.
Why it matters
Nobody knows which status is current. Updates live in threads and tabs that go stale by lunch. New people inherit someone else’s color codes. Time goes to hunting the latest note instead of moving the file. When leadership asks for a list, the desk rebuilds it by hand.
Human impact
Two tabs say “open,” one email says “closed pending bill.” The risk manager spends twenty minutes reconciling before a Monday briefing.
Yes 0 · No 0I have this problem
What better looks like
One record per incident. Everyone looks at the same file instead of digging through email.
You pay for admin but can't see what's happening day to day.
Why it matters
You still own the employee and the budget. If you cannot see day-to-day movement (what was requested, what is waiting, what stalled), you only learn problems in monthly reports or angry calls. Paying for admin without visibility means you manage by surprise.
Human impact
A county HR lead learns a claim sat two weeks without an adjuster assignment when the employee’s spouse calls the manager’s office.
Yes 0 · No 0I have this problem
What better looks like
Employer-side visibility on your end. Internal follow-up doesn't stop when you hand off to the carrier.
Modified duty falls through when the team is stretched.
Why it matters
Modified duty only works if someone owns the match. When HR and risk are covering three roles, light-duty plans die in a draft. The claim stays open longer. The department stays short. The employee drifts between “off work” and “we’ll see.”
Human impact
A parks crew lead has a light-duty desk job ready. Nobody follows up after the restriction note lands. Two weeks later the employee is still out and the overtime bill is climbing.
Yes 0 · No 0I have this problem
What better looks like
Modified duty gets an owner and a date. It doesn't live on a sticky note.
Line leaders don't report because the process feels risky.
Why it matters
Line leaders skip or soften reports when the process feels like blame. Injuries go quiet. First notice comes late or not at all. The city still owns the exposure. It just finds out later, when options are worse.
Human impact
A public works foreman waits to “see if it gets better” after a shoulder strain. Three days later it is a claim with a story that does not match the shop floor.
Yes 0 · No 0I have this problem
What better looks like
Simple reporting with plain next steps. Supervisors know what happens after they submit.
Compliance wants records the claims desk can't pull on demand.
Why it matters
Auditors and finance want timestamps, notices, and decisions on demand. The claims desk has fragments in email and shared drives. Scramble mode before every review. Gaps look like noncompliance even when the work was done.
Human impact
State auditors ask for first-report dates on fifteen claims. Staff print PDFs from three folders and still miss two.
Yes 0 · No 0I have this problem
What better looks like
Activity logged as you go. You have something to show when scrutiny hits.
City hall handles injuries differently than the yard or the courts.
Why it matters
City hall, the yard, and the courts each invent their own intake. Same injury, different forms, different timing. Training does not stick across sites. Central claims cannot compare apples to apples. Risk shows up where the process is weakest.
Human impact
A slip at the courthouse gets a paper form the same day. The same slip at the fleet yard sits in a notebook until payday.
Yes 0 · No 0I have this problem
What better looks like
Same reporting standard across sites. Local context stays, chaos doesn't.
When people know what happens after an injury, they report sooner. They heal with support. More of them come back to work.
Supervisors know what to submit and who gets told.
Why it matters
When intake is one path, first notice stops living in Friday email. Claims sees the file the same day. Supervisors stop guessing which form or which inbox.
Human impact
A crew lead used to text HR and hope. Now he submits one intake on his phone before the shift ends. Claims has it before he clocks out.
What better looks like
One place to file. Named people get notified. The clock starts when the injury happens, not when someone opens their inbox.
Tasks and return-to-work don't die in inboxes.
Why it matters
Modified duty and check-ins fail when nobody owns the next date. The claim stays open. The employee waits. Overtime covers the gap.
Human impact
A restriction note lands on Tuesday. The return-to-work task has an owner and a Friday check-in. The desk job is ready when the employee is.
What better looks like
Next steps have names and dates. Return-to-work does not live on a sticky note.
Answer council and audit questions from facts, not memory.
Why it matters
When scrutiny hits, staff scramble through folders. Gaps look like neglect even when the work was done. Logged activity turns a scramble into a pull.
Human impact
Finance asks for first-report dates on a dozen files. The desk exports timestamps instead of printing three shared drives the night before.
What better looks like
Activity logged as you go. You have something to show when council or auditors ask.
Skip headcount. Start from claims you actually open, how many people touch each one, and how long the email chase takes. This is an estimate, not a quote.
Injuries reported into the process, not just closed files.
Supervisor, HR, risk, department head — whoever gets pulled in.
Email, status checks, digging for the file.
Same work when intake, status, and tasks live in one place.
Salary + benefits for the people in that chase. Municipal staff often land around $45–$70.
Estimated savings
$990/ month
$11,880/ year
That time usually shows up as fewer status emails, fewer cold files, and more follow-through on return-to-work — not as a line item finance already tracks.
Estimate only. Your mix of claims and staffing will differ. Use it to size the problem, then email us if you want to pressure-test the numbers.
Individual claims work, a busy company caseload, or a custom Enterprise setup. For cities, counties, and public employers.
Individual
$1.99per employee / month
Great for any size problem. Even one person with a complex claim you need to track. This is the option.
Company tier
$699per month
Lots of claims. Lots of reporting. Lots of things falling through the cracks with a big workforce. This may be for you.
Larger / multi-site
Custom
Multi-site counties, large cities, and special districts that need a tailored rollout.
Questions on fit? info@zenjuries.com
